Tourism and Leisure Exchange Summit

The Chamber's Tourism Taskforce is pleased to present the 2018 TALES Customer Service and Hospitality Training. TALES stands for Tourism and Leisure Exchange Summit and our theme is, "Your town is their adventure"!

When: Tuesday, May 22, 2018 ● 8:30am-4:15pm

Where: Watkins Glen Harbor Hotel ● 16 North Franklin Street ●  Watkins Glen, New York

What is it: This action-packed day of informative seminars will focus on the keys of providing great customer service, outstanding hospitality, and building customer relationships. Happy, satisfied customers spend more money, make more return visits, and tell their friends about their experience with businesses they love. Attendees will leave with the tools they need to provide a stellar experience to all guests and thereby increasing their business' bottom line.

Who should attend: Frontline staff and managers from restaurants, retail shops, tasting rooms, salons, lodging facilities, museums, galleries, and beyond! This isn't just limited to tourism-based businesses. Anyone who interacts with the public on a daily basis will find this training valuable. No matter where you fall in the hierarchy your employment situation, you will walk away from the TALES Hospitality Training with new and improved skills, fresh ways of thinking, and plenty of real-world knowledge that you can implement right away to be more successful!

How much does it cost? $75 per person for chamber members, $100 for non-chamber members.


Registration is open now! View and print the Registration Form here or download it to open it as a fillable PDF form.

Return your registration form by May 11 via:

Email: brittany@watkinsglenchamber.com

Mail or In-Person: 214 N. Franklin Street, Watkins Glen, NY 14891

Fax: 607-535-6243

Key objectives that will be covered during the seminars include:

  1. Identifying service recovery opportunities. Special emphasis should be placed on providing the nuts and bolts of what to do in a negative situation. How can you turn it around? What if you can’t turn it around? How do you recover and move forward?
  2. Be able to speak knowledgeably regarding the many experiences and attractions (including defining itineraries and options) available throughout Schuyler County. We are all ambassadors for the region and this session will empower you with the information you need to represent the region well and answer all sorts of guest/visitor/customer questions.
  3. How to conduct yourself in a positive, welcoming light when interacting with visitors of all demographics, ages, and nationalities.
  4. How to be a great sales person – including basic sales techniques as well as how to upsell.
  5. Understanding how individuals fit into the overall brand of a “place”. Special emphasis on the importance of leadership and/or management communicating a vision and getting every team member on-board and understanding of how they play an integral role in this vision and how they impact customer experience.
  6. Building customer loyalty. Weaving in the overarching themes of Disney’s Seven Service Guidelines.