Tuesday, May 23, 2017
Watkins Glen Harbor Hotel ● 16 North Franklin Street ● Watkins Glen, New York
The Watkins Glen Area Chamber of Commerce Tourism Taskforce is pleased to present the TALES Hospitality and Customer Service Training! This action-packed day of informative seminars will focus on the keys of providing great customer service. Attendees will leave with the tools that they need to provide a welcome and opening neighborhood for visitors.
There are three key objectives of this training:
- Going above and beyond to offer stellar customer service. Each presenter will build their session around the topic provided and tie that topic back to how it directly impacts the individual’s ability to provide great customer service and hospitality.
- Education on the region and the importance of tourism as well as pride in our area and all that we have to offer. This training will remind tourism and hospitality partners in the region of the importance of having pride in our region, being educated on what is available, and being able to field customer inquiries and questions such as, “What is there to do around here?” or “We’ve done Watkins Glen State Park, how what?”
- Techniques for dealing with (and recovering from) problem customers and managing stress related to providing stellar customer service.